About Us

Modern Recovery Solutions and KCC Services are Pennsylvania-based organizations that has transformed the Account Receivable Management (ARM) industry for over 15 years.

Drawing on 35 years of personal experience from our leadership, we focus on innovative solutions tailored to our clients specific goals. Our approach emphasizes building trust and fostering strong relationships with both clients and their consumers. We treat each client as our top priority.

At Modern Recovery and KCC, our executive staff takes a hands-on approach to every aspect of our customer relationships, ensuring prompt accessibility and support. This structure allows our leadership to stay closely connected to all projects, facilitating proactive awareness that enhances our effectiveness and efficiency.

Modern Recovery Solutions and KCC maintain a high supervisor-to-worker ratio and implement rigorous compliance and quality control training processes. Our comprehensive Call Handling Process ensures excellence. Calls are reviewed and graded based on criteria such as compliance, telephone demeanor, professionalism, customer satisfaction, and outcomes. Coupled with our zero-complaint policy, this guarantees the highest standards in managing your customers and recovery efforts.

Over 100 years of combined collection experience.

Harry Albert - President

Harry Albert has over 25 years of experience in the collection industry. He is immediate past President of the Mid-Atlantic Collectors Association (MACA). Harry’s collection experience is expansive. He brings over 20 years in direct operations management of process engineering to his team including compliance, training, skip tracing, credit bureaus, collection strategies, work flows and dialers for both collections and outsourcing. Beginning as telephone collector, Harry quickly grew into the Divisional Collection Manager with the Associated Credit Bureau Services, Inc. and served as Senior Vice President of Collections at Kadent Corporation.

Tindy Roberts - Vice President

With over 20 years of experience, Tindy brings vast industry knowledge with a specific focus on insurance recovery, legal collections and operations. She built company processes and works closely with both customers and carriers to ensure optimal outcomes. In addition to her leadership role, Tindy is a former board member of the Mid-Atlantic Collectors Assocation (MACA). With a bachelors degree in psychology, Tindy's educational experience and background renders a unique approach to managing client relationships and operational efficency.

Jackie Rasool - General Manager

Jackie Rasool is a seasoned professional with 24 years of experience in collections, customer service, and the revenue cycle industry. She has a strong expertise in account management, dispute resolution, and customer relations, consistently delivering high-quality service and results. Known for her excellent communication and problem-solving skills, Jackie excels at building client relationships, negotiating solutions, and ensuring regulatory compliance. Her commitment to efficiency and customer satisfaction has established her as a trusted leader. Jackie joined MRS in 2010 as General Manager, where she oversees operations and serves as a key point of contact for clients.

Harry Park - Project Manager

Harry serves as a Project Manager specializing in client onboarding at Modern Recovery Solutions. With over 40 years of experience in revenue cycle management, Harry has held supervisory and director-level roles at three of the largest health systems in Southern Pennsylvania. Throughout his career, his main focus has been on self-pay revenue cycle management. Notably, Harry also led the onboarding of EPIC and their SBO product for an eight-hospital system and their affiliated physicians.

Toney Fedullo -Director of Business Development-CRCS

Toney oversees strategic partnerships, market outreach, client acquisition, and service management for Modern Recovery Solutions and KCC Services. With a robust background spanning over 25 years in the Account Receivable Management (ARM) industry, Toney brings extensive expertise across various vertical markets. His effective communication skills and extensive involvement in numerous portfolios and projects over the years enable him to provide insights that assist clients and prospective clients in achieving their recovery objectives.